FAQ (Frequently Asked Questions)

• ¿Which are your opening hours?
Our schedule is from Monday to Friday, from 8 to 14 and from 16 to 20.

• ¿How can I place my order?
Via internet, to our email address or through courier to our facilities.

• ¿If I only have a master copy, can you do the printing?
Yes, you can. But you will have to send us the master copy or a high quality scanned copy of it via email.

• ¿Will any discount be applied if I repeat a previous order?
Yes, in exact printing repetitions, we discount the photoliths, but for digital works, in which photoliths are not used.

• ¿Which print media do you work with?
We work with paper media, whether offset, coated, adhesive or clear vinyl.

• ¿Are the colors seen on the computer screen the same as the colors in the printed paper?
The color you can see on the computer screen does much depend on its quality and sizing. Besides, a screen color spectrum (RGB) is wider that the color spectrum used in Graphic Arts (CMYK). We recommend using the Pantone Color Pallet included in any Graphic Designing Program. (See the color pallet on your left).

• ¿Which type of paper is the more adequate for my work?
For visit cards, we use offset card, clay or gloss coated, with a thickness between 250 and 350 gr. Offset cards can be color, coated ones only white. For a brochure, we tend to use 90-100 gr. offset paper or 115 gr. coated paper. For a diptych or a triptych, we normally use a gloss or clay coated paper, from 175 to 300 gr. (rigid).

• ¿Which are the printing formats more commonly used?
Visit cards: 9.3 x 5.5 cm or 8.5 x 5.5 cm (VISA). Brochures: 15 x 21 cm. Envelopes: 11 x 22 cm or 11.5 x 22.5 cm. Letters: 21 x 29.7 cm (Din A4). Receipts: 21 x 10 cm. Diptychs or Triptychs: 29.7 cm x 21 cm (Din A4).

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